FAQ - Useful info for your holiday with us

So many things to think about before a departure and so many last minute doubts!
We are always available for any curiosity but here you can find the questions we are most frequently asked! 🙂

Where can I park my car?

Viale Manzoni, right in front of the hotel, is the ideal place to park your car for free: cool, shady and very quiet.
Alternatively we have a private parking space in a covered garage (m. 2.20 x m. 4.70 with a height of m. 1.75) 2 minutes walk from the hotel available at 15 € per day.

Do you have services for cyclists?

Yeah, every year in May, Donegal sells out with event attendees. Nine Hills; also the enthusiasts who come on summer holidays with their families and the "beloved bicycle" find here the ideal place!
Among the services: reinforced breakfast also in particular hours (on request) room/workshop for bicycles deposit, air compressor and basic equipment.

Do you have a beach concession?

Yes, in the quotes we send in response to your requests we consider the beach umbrella with sunbeds included unless you make a specific request "without beach".

All the services of the nearest affiliated bathing establishment:
beach umbrellas, sunbeds, deckchairs or director's chairs, DOG AREA, nursery cabin, changing room (on request also private), hot and cold showers, toilets, rowing boat, pedal boat and canoe hire, games and mattress deposit, compressed air.
Free WIFI, bar, mini-restaurant, ENTERTAINMENT for children and teenagers, SWIMMING SCHOOL, gymnastics (also soft), aquagym, beach volleyball, table tennis, magazines, book lending, safekeeping, children's games, puppets and jugglers, organisation of bowls tournaments and card games.

How are lunch and dinner arranged?

The menu is by choice and, for the best organization of the preparation of fresh products that we use every day, the favorite dishes should be booked the day before.
We have 3 main starters which vary daily (meat, fish and vegetarian) + the 4 fixed options always appreciated by children: meat sauce, tomato, white and butter; 3 main courses (meat, fish and vegetarian) and desserts : spoon desserts, traditional cakes and doughnuts depending on the day, lemon sorbet made by us, fresh fruit in season and ice cream every day. At lunch and dinner, cooked and raw vegetables and tasty snacks are served as a buffet.
As an alternative to hotel meals, we offer the "picnic basket" with pasta or rice salad, fresh sandwiches of your choice, fresh fruit and slices of homemade cake.

Do you accept animals?

Yes, small size and free of charge. It is sufficient to communicate the presence of your Four-legged friend at the time of booking for the best accommodation.
Within a radius of 4/10 minutes walk from the Hotel you can choose the equipped bathing establishment:
Bagno Conti 39 (tel. 0547 80449)
Bathing establishment 37 (tel. 0547 673103) in Viale Trento
Bagno Ferrara 43 (tel 0547 1938030) in via Carso.
These are the closest.
In the hotel, the spaces accessible to them are: the veranda, the garden on the avenue and the areas of passage to reach the room. Since we have many children, including very small ones, we recommend that they be kept on a short leash in these areas for the serenity of all.
Near Donegal the Grande Torino" Park a 2-minute walk away, he'll love it, and even more so the "Levante Park" with a large dog area too!
Discovering how great it is to run free, in the company of so many new friends, is really great!

What is there to see near the hotel?

We're in the Tourist Centre and the Beach is a 4-minute walk.
A 12-minute walk or 4 minutes by bike starts the Leonardo's Canal Harbour and the Historic Centre with the ancient villages. Here is the Maritime Museum, section in water and on land, the House of Marino MorettiMe Pantani Space, the old fish market, the Piazzetta of the Ancient Preserves of the fish.
A 20-minute walk or 6 minutes by bike: the Eastern Pier with the fishing huts and the typical clubs for your evenings. With the small ferry you can go to West with Sailors' Brides Square on the beach.
The Park of Levante is 18 minutes on foot or 3 by bicycle. Lots of greenery to discover: ducks, geese, colourful hens, bunnies and, in the pond, big carp and turtles.
For the enjoyment of adults and children alike, don't miss the famous amusement parks of the Riviera. Here are some convenient Google Maps directions in order to reach them:
Atlantica Water Park 3.4 km in 7 minutes (by car).
Riserva Naturale Saline di Cervia 10 km in 13 minutes.
Butterfly House 13.8 km in 17 minutes.
Mirabilandia 20.6 km in 23 minutes.
Zoo Safari Ravenna 21.2 km in 23 minutes.
Italia in Miniatura 15.8 km in 16 minutes.
Fiabilandia 27.9 km in 30 minutes.
Oltremare 36.2 km in 28 minutes.
Aquafan 36.3 km in 29 minutes.
Cattolica Aquarium 47.2 km in 40 minutes.
Skypark Adventure Park 60.9 km in 1 hour and 3 minutes.

At what time are the rooms available on the day of arrival?

The room is available from 12 noon on the day of arrival and is vacated by 10 a.m. on the day of departure indicated in the reservation.
Would you like to arrive early and enjoy your first day at the beach?
You can do it! To welcome you in the hotel, already from 7 am, there is Sabrina!
His advice. Have your beach bag ready (suitcases and other luggage you can leave at reception or in the car) so you can change in the two bathrooms adjacent to the pool.
When you return from the beach, your clean and fresh room is ready to welcome you!

Do you offer alternative menus?

Our daily proposals are very variedAlso rich in preparations based on vegetables and legumes. You love to follow the diet vegetarian or vegan?
When booking, please indicate your preference; every day we put our best effort to satisfy all needs.
In case of slight sensitivity to gluten (not certified celiac disease for which we recommend a certified facility) bring your own products (pasta, rusks, biscuits, etc.). If necessary, they will be stored in the refrigerator in your reserved container.
Every day, together with my brothers in the dining room, you will choose the appropriate dishes from the menu.

What if I have to leave early?
Are meals not taken reimbursed?

In case of early departure we require the payment of 3 overnight stays.
Meals not taken (and not booked) are excluded from the hotel bill.

What size is the pool? Is it heated?

Donegal Swimming Pool is anywhere from 80 centimeters to five feet deep., irregularly shaped 6 meters by 12.
Facing southwest it is in a sheltered position, warmed by the sun.
For children, play is assured and swimming lessons can be organized!
It is open from 10am to 12pm and from 3pm to 7pm and there is always the rescue service.

Do I lose my deposit if I cancel?

Booking and cancellation conditions

  • The deposit to confirm the reservation can be paid in the form you prefer (bank transfer or postal order) within 3 working days from the e-mail confirmation-availability after a new check by the structure. It corresponds to 30% of the total estimate; however, we can agree otherwise, according to your needs.

In the event of cancellation, for good reason, our line has always been:

  • recover the deposit over time
  • consider it conveniently transferable (to friends, relatives or acquaintances)
  • no expiration date

It's still valid! 🙂

Is there a refrigerator in the room?

The fridge in the room is available at 3 euros per day.
However, we offer the possibility to use the guest bar free of charge. You can comfortably access it for special milk, special products and possible medicines.
Our goalkeeper Bobo is always available for you!

Contact us for your custom quote
and without obligation